Business and consumer protection

Guaranteeing fair play and marketplace success through a regulatory framework that enables complaint and dispute resolution – a task handled by Dubai Corporation for Consumer Protection and Fair Trade (DCCPFT)

Business protection and guidelines

By using commercial support services, businesses can protect their operations and build strong reputations in Dubai’s dynamic market.

B2B disputes processing
Any business (excluding tourism) can lodge a complaint against another Dubai-licensed entity. DCCPFT helps preserve the rights of the contracting parties and strives for a mutual agreement. Conditions apply.
Register complaint
View and clear violations
Business owners in Dubai can manage and resolve violations against them using the comprehensive inspection e-service form. It supports fine payments, access to detailed inspection reports and re-export requests.
Get started
Grievance appeal
Inspected businesses in Dubai can fill out an objection form against fines issued on their registered licence by DCCPFT. The application status can be tracked on the licensing system using the form reference number.
Submit form
IP rights protection
Intellectual Property (IP) rights holders (trademark/agency) can have registration certificates – issued by the Ministry of Economy (MOE) – also approved on DCCPFT's IP portal to safeguard against unauthorised usage.
Get approved
Trademark complaints
File an infringement complaint on behalf of your trademark, with documented evidence attached via the dedicated IP portal. The case is then reviewed – if approved, inspections on the accused sites are conducted.
Submit case
Agency complaints
File an infringement complaint on behalf of your commercial agency, with documented evidence attached via the dedicated IP portal. The case is then reviewed – if approved, inspections on the accused sites are conducted.
Submit case

Practising commercial activities

Commercial activities are regulated, across actual storefronts and ecommerce/social channel establishments. Guidelines for businesses encourage ethical dealings, build trust and contribute to a sustainable and consumer-friendly marketplace.

Key expectations

Customer care: merchants must offer flexible and transparent services to enhance customer experience
Storefront compliance: stores must display proper signage, maintain cleanliness and comply with language and trademark standards
Licensing and permits: businesses must hold valid licences, adhere to approved activities and be prompt with all renewals
Inspector cooperation: merchants must provide documents and cooperate with inspection procedures

build trust and contribute to a consumer-friendly marketplace

IP Gateway

Access the official portal designed to protect IP rights and help business owners open cases related to trademark infringements in Dubai easily. Available in five languages, it enables global users to avail of services remotely.

Key IP terms

Trademark

A unique symbol, name or design that identifies and distinguishes goods or services from one source.

Trade names

While a trademark identifies a product, a trade name enables a business to distinguish itself from its competitors.

Copyrights

Creative works like books, music and software are protected by law, allowing creators to retain control over their work.

Patents

Patents protect new inventions and innovations in technology, granting exclusive rights to the inventor for a limited time.