Question 1

What is iSupplier and what is used for?

Accepted Answer

iSupplier is a web based online vendor management system that allows suppliers register and receive enquiries such as RFQs, RFIs, RFTs & RFPs.

The portal dashboard allows direct communication between suppliers, DET Procurement and business units, while maintaining the full communication history within the portal.

The portal e-Sourcing & e-Invoice Management Systems allow to release and maintain records of all purchase orders and invoices by suppliers. Suppliers can submit and track their invoices online and be paid through an online transaction.

To keep suppliers updated on the progress of their services all portal features are supported by integrated email push notifications.

Question 2

How do I receive enquiries?

Accepted Answer

Suppliers receive notifications via email for new enquiries such as RFQs, RFIs, RFTs and RFPs. A supplier can access the detailed information online via the portal.

Question 3

How do I reset my username or password?

Accepted Answer

Suppliers can reset their password from the iSupplier login screen, or by contacting the procurement team directly. Contact us here.

Question 4

How can I update my company name on the portal?

Accepted Answer

Suppliers must submit an official letter on headed paper, outlining the new name of the company. DET will make the changes on the platform directly.

Question 5

Can my company have multiple users under one account

Accepted Answer

Yes. Each company account has a main primary user account. The primary user account can then create additional user accounts.

Question 6

Who is eligible to register on the iSupplier portal?

Accepted Answer

All suppliers holding a valid commercial document or license can create an account on iSupplier.

Question 7

Can companies from other emirates or other countries register on iSupplier?

Accepted Answer

Yes, any company holding a valid commercial license can register.

Question 8

What are the documents needed to register as a supplier?

Accepted Answer

Suppliers must submit the following documents as attachments when completing the registration process:

Trade/commercial licence document
Certificate of Incorporation
Company stamp sample on blank background
Bank details in a separate letter

Question 9

What if I am an overseas company and I do not have the required information and cannot submit Passport and copies of personal IDs

Accepted Answer

If you cannot provide the required documents or information on behalf of your company or individual users, you must submit the company letter stating authorised signatory Name and Signature Sample.

Question 10

What is the bank letter and what is the information required on it

Accepted Answer

A bank letter outlines the information of the beneficiary account of the company being registered. It should contain the following information; Bank Name, Beneficiary Name, Account Number, IBAN Number, Swift Code and Address.

Question 11

Can I register in person or by mail?

Accepted Answer

No, the registration process must be done online. If you are experiencing problems or need clarification, please contact us and we&rsquo;ll be glad to help.

Question 12

Does an iSupplier account expire?

Accepted Answer

Yes, an account will be deactivated if the provided trade or commercial license expires. All suppliers will receive an email notification 30 days prior to the expiry of their registered documents. Suppliers should update the documents submitted on the portal before they expire expiration to avoid their account deactivated.

Question 13

What happens if I do not renew my documents and my account is deactivated?

Accepted Answer

The account will be deactivated and will not be able to participate in new RFPs & RFQs. You will need to contact us and provide all documentation again in order to reactivate your account.

Question 14

Is it possible to submit invoices in person?

Accepted Answer

No, all invoices must be submitted through portal.

Question 15

When should I submit an invoice?

Accepted Answer

Once the service or work is delivered to the business unit, the client will request an invoice via the portal and the supplier will receive an email notification to submit their invoice via iSupplier.

Question 16

What documents are required to submit an invoice?

Accepted Answer

To submit an invoice, suppliers are required to submit a digital copy of the invoice and a signed delivery note. If you cannot provide a delivery note, you can also submit attendance sheets, a service report, certificate of completion or an email acknowledgement from DET.

Question 17

How do I follow up on invoice payments?

Accepted Answer

To check a payment status or follow up on a payment, please log in to the portal account and search the status via Invoice Catalog.

Question 18

Why was my invoice rejected?

Accepted Answer

You can find details of an invoice including comments and reasons for rejection by selecting the invoice from the Invoice Catalog, and then clicking on invoice/payment summary details.

Question 19

What payment methods are used by DET?

Accepted Answer

DET makes payments via online bank transfers and bank cheques.

Register as a supplier

FAQs